![]() ![]() I was able to deposit check with I phone (I think). Then she had me load the app on my iPhone (I had been using my iPad because that is the only device that I use for banking). Rep had me delete app & re-install, which did not work. Tried re-entering amount, closing/re-opening app, taking new photo of check nothing worked. Kept getting message that amount of check entered did not match the check photo. ![]() Just tried to deposit check using new Truist app. Why did Truist not keep using a proven BB&T app? ![]() You know an app is bad when your 23 year old son in IT and your 27 year old tech savvy daughter are both complaining about it and questioning whether it’s safe to stay with Truist. The Zelle feature is ridiculous- just 2 big buttons. The Truist app has a weak pay bills section with buttons “grayed out” implying you can’t press “pay” or “done”. The previous SunTrust app would show an accurate real time balance that reflected “pending” transactions. I assured her that after the merger they would logically follow the format of the stronger more streamlined SunTrust app. My mom was with BB&T and I got her set up with their app-it was not very user friendly. ![]() I’ve been in the accounting profession for almost 30 years and if they can’t do a simple data transfer from one system to another after all the time they’ve had for this merger is alarming. Past transactions are missing or daily balances are unrealistic and show amounts I’ve never even had in my account. When it does open, the accounts don’t even reflect an accurate accounting of my transactions. Where do I begin? If the app even opens it crashes. Horrible app! I hope the merger isn’t the same!! Maybe they are listening and there is hope! Overall I am pleasantly surprised by the app, as I was really not looking forward to the change. Especially true if you have multiple accounts with the same payee name (life and auto ins. As others mentioned the text (and sometimes numbers) are a little difficult to read.Ģ) the bill pay area, again as others mentioned, it would be nice if the nicknames appeared next to the payee name (as they did in the old app). I was able to find most of the info I was looking for relatively easily.ġ) the color/font/boldness of the writing could be improved. The app seems similar to the old UBBT app. I read a number of the previous reviews and many of those items seem to have been fixed. It seems there have been a number of updates since the app was released 2 months or so ago, and they must have helped. was turned on, things SEEM to be working correctly. Once I logged in (and my old user name and password worked on the first try), facial rec. I did so with dread, as I do hate change, and the reviews for this new Truist app were anything but encouraging. I waited until I HAD to download the new Truist app (old U BBT app no longer worked). I NEVER write reviews, but felt I should this time. * Customized investment portfolio experience * Upload receipts and attach to transactions. * Browse and apply for other Truist accounts. * Add quick links for frequently used tasks. * Earn cash back with your credit or debit card. * Get insights on spending, trends, cash flow, and unusual activity. * See sign in history and remembered devices. * Enable Face or Touch ID for quick access. * Transfer between Truist accounts or external accounts. What’s better? Features that put you first and push you forward. Take care of everyday banking, plus enjoy innovative features and smarter technology so you can achieve more. Looking for a better banking experience? You found it.įeel more in control of your finances and plan with confidence-everywhere you go. ![]()
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